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BetMorph Casino Privacy Policy

At BetMorph, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at play.betmorph.com. We encourage you to read this document carefully so you understand your rights and how we handle your data. Our BetMorph platform is operated by ProgressPlay Limited, a Malta limited liability company (reg. C58305), located at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta. Payment and transaction services are provided by Babaloo Limited and Truelayer Limited on our behalf.

We hold a Malta Gaming Authority Licence (MGA/B2C/231/2012, issued 16 April 2013) and are also licensed and regulated in Great Britain by the UK Gambling Commission (account no. 39335). These regulatory frameworks govern the way we handle your personal information and ensure our BetMorph Casino services comply with applicable data protection laws, including GDPR where relevant.

1. Information We Collect

Here at BetMorph, we may collect several categories of personal data when you register, deposit funds, play games, or otherwise interact with our platform. The types of information we gather include:

  • Identity Data: your full name, date of birth, username, and government-issued identification documents for KYC verification purposes.
  • Contact Data: your email address, phone number, and billing address.
  • Financial Data: payment method details, transaction history, deposit and withdrawal records. Payments are processed by Babaloo Limited (5 Secretary's Lane, Gibraltar GX11 1AA).
  • Technical Data: IP address, browser type and version, device identifiers, time zone settings, and operating system information.
  • Usage Data: information about how you use our BetMorph Casino platform, including pages visited, games played, bonuses redeemed, and session duration.
  • Communications Data: records of your correspondence with our customer support team, including live chat transcripts and emails.
  • Behavioural Data: patterns of gaming activity that we use to fulfil our responsible gambling obligations and improve our services.

2. How We Use Your Information

We at BetMorph use your personal data for a number of clearly defined purposes. We do not sell your personal information to third parties for their own marketing purposes. The key ways we use your data include:

2.1 Account Management and Service Delivery

We use the information you provide to create and manage your account, process deposits and withdrawals, verify your identity, and ensure the integrity of our gaming services. Our BetMorph team relies on accurate data to provide you with a safe and compliant experience.

2.2 Regulatory and Legal Compliance

As a licensed operator, we are required to collect and retain certain data under our MGA and UKGC licences. This includes Know Your Customer (KYC) verification — required at cumulative transactions of €2,000 — anti-money laundering checks, and responsible gambling monitoring. We are legally obligated to carry out these processes and will request supporting documentation when necessary.

2.3 Marketing and Promotions

With your consent, we may contact you about our latest offers, including welcome bonuses, free spin promotions, and our Rewards Programme. At BetMorph Casino, we offer a range of bonuses — such as up to 630 free spins and up to €1,500 in bonus funds — and we use your data to ensure relevant promotional communications are sent to you. You may opt out of marketing communications at any time through your account settings or by contacting us directly.

2.4 Responsible Gambling

Our BetMorph responsible gambling team monitors gaming behaviour to identify potential signs of problem gambling. If we believe you may be at risk, we may contact you using the information on file. You can reach our responsible gambling team at playerrelationship@instantgamesupport.com.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our BetMorph Casino website to enhance your browsing experience, analyse site traffic, and deliver relevant content. Cookies are small text files stored on your device when you visit our site. We use the following types of cookies:

  • Essential Cookies: required for the basic functioning of our platform, including session management and secure login.
  • Analytical Cookies: help us understand how visitors interact with our website so we can improve performance and user experience.
  • Marketing Cookies: used to deliver personalised advertising and track the effectiveness of our promotional campaigns.
  • Preference Cookies: allow our platform to remember your language, currency, and other settings between visits.

You can manage or withdraw your consent to non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

4. Data Sharing and Third Parties

We may share your personal information with trusted third-party service providers who assist us in operating our BetMorph platform. These parties are contractually obligated to handle your data securely and only for the purposes we specify. Recipients may include:

  • Payment processors — Babaloo Limited and Truelayer Limited — for transaction handling.
  • Game providers such as Pragmatic Play, Play'n GO, NetEnt, Microgaming, Red Tiger, and Evolution, to the extent necessary for delivering gaming services.
  • Identity verification and fraud prevention services.
  • Regulatory authorities, including the Malta Gaming Authority and the UK Gambling Commission, as required by law.
  • Analytics and marketing platforms used to improve our BetMorph Casino services.

We do not transfer your data to countries outside the European Economic Area without ensuring appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

5. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our licensing conditions. In most cases, we are required to retain transaction and identity records for a minimum of five years following account closure. Once the retention period expires, we securely delete or anonymise your data.

6. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data held by our BetMorph Casino platform:

  • Right of Access: you may request a copy of the personal data we hold about you.
  • Right to Rectification: you may ask us to correct inaccurate or incomplete data.
  • Right to Erasure: in certain circumstances, you may request that we delete your personal data.
  • Right to Restrict Processing: you may ask us to limit how we use your data in specific situations.
  • Right to Data Portability: you may request your data in a structured, machine-readable format.
  • Right to Object: you may object to the processing of your data for direct marketing purposes at any time.
  • Right to Withdraw Consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at customersupport@instantgamesupport.com. We will respond to your request within the timeframes required by applicable law.

7. Security

We take the security of your personal data seriously. Our BetMorph platform employs industry-standard technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These include SSL encryption, secure data storage, and access controls. However, no method of data transmission over the internet is completely secure, and while we strive to protect your data, we cannot guarantee absolute security.

8. Minors

Our services are strictly for individuals aged 18 and over. We do not knowingly collect or process personal data from anyone under the age of 18. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the associated account. At BetMorph, we have a zero-tolerance policy regarding underage gambling.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will notify you via email or a prominent notice on our BetMorph Casino website. We encourage you to review this page periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal data, please do not hesitate to get in touch with us. Our BetMorph support team is available 24/7 via the following channels:

  • General Support: customersupport@instantgamesupport.com
  • Responsible Gambling: playerrelationship@instantgamesupport.com
  • Complaints: complaints@instantgamesupport.com
  • Help Centre: help.casinopp.net

You also have the right to lodge a complaint with your national data protection authority if you believe we have not handled your personal data in accordance with applicable law. For UK players, this is the Information Commissioner's Office (ICO); for players in Malta, this is the Office of the Information and Data Protection Commissioner (IDPC).

Content updated: July 13, 2026